Coronavirus Updates at Discover Parks

24th March 2020

Hello All,

Another day, another update, and unfortunately not good news for all of us.

You will have all seen the Prime Ministers’ statement last night. As always, we must follow Government’s advice, as attached.

As we announced yesterday, it is with great sadness our self-catering accommodation and touring pitches are closed until 30th June, as we contribute towards the fight against this dreadful virus.  Please can you contact us by e-mail with your questions where possible as we have very limited access to phones, as we try to work from home.  Please be patient as we deal with the amount of queries and questions.  

 

In additionHoliday Home owners should now leave park and be in their own homes.  However, Government have said ‘where people live permanently in caravan parks or are staying in caravan parks as interim abodes where their primary residence is not available, they may continue to do so’.  Therefore, if there is any reason why you cannot leave, you need to email us now,  this could include, for example, where your main home has been flooded or where there are in extremis medical reasons (for example someone at home has Covid 19 or is at risk).   We have to maintain a register of these cases and request you  e-mail us at info@discoverparks.co.uk or write to us with your individual circumstances.  Thank you for your cooperation on this.

 

Above all, we all need to stay safe.  We have seen great support over the years from our local communities, we must do the right thing by them.  

 

We look forward to welcoming you back when we can,

 

Best wishes,

 

Glenn, Hannah and the Discover Parks Team


Government Advice Issued 23.03.20

NEW RULES ON STAYING AT HOME AND AWAY FROM OTHERS

The single most important action we can all take, in fighting coronavirus, is to stay at home in order to
protect the NHS and save lives.
When we reduce our day-to-day contact with other people, we will reduce the spread of the infection. That
is why the government is now (23 March 2020) introducing three new measures.

  1. Requiring people to stay at home, except for very limited purposes

  2. Closing non-essential shops and community spaces

  3. Stopping all gatherings of more than two people in public

Every citizen must comply with these new measures. The relevant authorities, including the police, will be
given the powers to enforce them – including through fines and dispersing gatherings.
These measures are effective immediately. The Government will look again at these measures in three
weeks, and relax them if the evidence shows this is possible.


1. STAYING AT HOME
You should only leave the house for one of four reasons.

  • Shopping for basic necessities , for example food and medicine, which must be as infrequent as possible.

  • One form of exercise a day, for example a run, walk, or cycle - alone or with members of your household.

  • Any medical need , or to provide care or to help a vulnerable person.

  • Travelling to and from work , but only where this absolutely cannot be done from home.

These four reasons are exceptions - even when doing these activities, you should be minimising time spent
outside of the home and ensuring you are 2 metres apart from anyone outside of your household.


These measures must be followed by everyone. Separate advice is available for individuals or households
who are isolating , and for the most vulnerable who need to be shielded.


If you work in a critical sector outlined in this guidance , or your child has been identified as vulnerable, you
can continue to take your children to school. Where parents do not live in the same household, children
under 18 can be moved between their parents’ homes


2. CLOSING NON-ESSENTIAL SHOPS AND PUBLIC SPACES
Last week, the Government ordered certain businesses - including pubs, cinemas and theatres - to close.
The Government is now extending this requirement to a further set of businesses and other venues,
including:

  • all non-essential retail stores - this will include clothing and electronics stores; hair, beauty and nail salons; and outdoor and indoor markets, excluding food markets.

  • libraries, community centres, and youth centres .

  • indoor and outdoor leisure facilities such as bowling alleys, arcades and soft play facilities.

  • communal places within parks , such as playgrounds, sports courts and outdoor gyms.

  • places of worship, except for funerals attended by immediate families.

  • hotels, hostels, bed and breakfasts, campsites, caravan parks, and boarding houses for commercial/leisure use (excluding permanent residents and key workers).

More detailed information can be found here , including a full list of those businesses and other venues that
must close. Businesses and other venues not on this list may remain open.


3. STOPPING PUBLIC GATHERINGS
To make sure people are staying at home and apart from each other, the Government is also stopping all
public gatherings of more than two people .
There are only two exceptions to this rule:

  1. where the gathering is of a group of people who live togethe r - this means that a parent can, for example, take their children to the shops if there is no option to leave them at home.

  2. where the gathering is essential for work purposes - but workers should be trying to minimise all meetings and other gatherings in the workplace.

In addition, the Government is stopping social events, including weddings, baptisms and other religious
ceremonies. This will exclude funerals, which can be attended by immediate family.


DELIVERING THESE NEW MEASURES
These measures will reduce our day to day contact with other people. They are a vital part of our efforts to
reduce the rate of transmission of coronavirus.
Every citizen is instructed to comply with these new measures.
The Government will therefore be ensuring the police and other relevant authorities have the powers to
enforce them, including through fines and dispersing gatherings where people do not comply.
They will initially last for the three weeks from 23 March, at which point the Government will look at them
again and relax them if the evidence shows this is possible.

 


23rd March 2020

Hello All, 

These are unprecedented times. We all have a responsibility to consider not just ourselves but also the people of our country, the local community and on this park.  

 

Government advice is as follows:

Essential travel does not include visits to second homes, camp sites, caravan parks or similar, whether for isolation purposes or holidays. People should remain in their primary residence. Not taking these steps puts additional pressure on communities and services that are already at risk.

 

Please be sensitive towards the views and needs of the local community and the NHS.  Over the last 48 hours, there has been an increasing and understandable concern in local communities towards the owners of second homes and caravans, as well as holiday visitors. The government’s clear guidance is that there must be no unnecessary or non-essential travel.

We are therefore having to make decisions and take actions which were unimaginable a few weeks ago, indeed even a few days ago. We ask that you please always follow the Government advice.

 

Our plans from today, 23rd March 2020, are:

  • To close all of our self-catering accommodation once current guests have vacated, until 30th June. 

  • To close our touring and camping overnight stays until 30th June.

  • To close our laundry, shower buildings and play areas on the park. 

  • To close our reception doors, we will still be here to answer your calls and e-mails and smiling through the window to you ... If you need to communicate with the team please ring or message us.

For those currently on Park

  • Deliveries will not be accepted at reception.  You need to make arrangements to meet deliveries or to direct them to your Holiday home.

We are following the Government’s guidance to protect you and the wider society, please do the same.  We ask you to respect the guidance on social distancing – keep two metres away from others, at all times.

 

Many thanks for your understanding at this time. If you have any questions please message us directly.  Stay safe.

 

Kind regards,

 

Glenn, Hannah and the Discover Parks Team

 


 

17th March 2020

 

Hello All, 

We’ve all been listening carefully to the government’s announcements. We are currently caught between two things. We want to do our part in helping to stop the spread of Coronavirus but we also want to continue to provide a place to escape to through the eye of the storm.

We’ve taken the decision to keep the parks open, to continue to welcome those of you in need of time away but to close the Lakeside restaurant and bar at Pearl Lake. We’re obviously following developments on an hourly basis and will follow Government advice at all times.

We also wanted to update you on the steps we are taking to ensure that our customers and staff stay safe.

  • Like you, we are washing our hands frequently, along the established process. 
  • We are keeping a close eye on all our team members to make sure they are fit and healthy and are following government guidelines regarding staff sickness.
  • Additional steps are also being taken to sanitise, i.e. door handles and hard surfaces, both in reception and facilities buildings.

For the foreseeable future reception will be open during our normal hours but please reduce your interaction where you can by phoning or emailing us. Non-urgent jobs in Holiday Homes will be carried out only when Guests are not in occupation. Also please ensure that any deliveries, including online food shopping, are delivered directly to your holiday home.

 

The good news is that we hope to re-open the Golf Course soon (weather permitting) but please keep your social distance from other Guests when golfing and walking around the park.
 
If you are self-isolating because of symptoms, or if you have been in contact with anyone with the virus please stay at home, otherwise what a lovely environment our Parks are in which to minimise social contact!

If you have any ideas how we can help and support each other please let us know.
 
So, let’s all stay safe. Until then, best wishes to you all in difficult times,
 
Glenn, Hannah and the Discover Parks team